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Executives additionally distributed a listing of speaking factors, a replica of which was obtained by The Occasions, so employees knew what to say if family and friends requested them about “current occasions.” That checklist included a denial that Fb places revenue and progress above individuals’s security and the way the corporate has referred to as for rules from the federal government.
In Mr. Zuckerberg’s often scheduled question-and-answer session with staff, which occurred on Thursday, he defended Fb and disputed Ms. Haugen’s characterizations, in keeping with the recording of the assembly.
“We care deeply about points like security and well-being and psychological well being,” he stated at one level. “So whenever you see press protection that simply misrepresents our work and takes that out of context after which makes use of that to inform narratives which can be false about our motives, it’s actually laborious and disheartening to see that.”
Between questions on a crippling Fb outage on Monday, when all the firm’s apps grew to become inaccessible globally for greater than 5 hours, and points surrounding labor certification for international staff, Mr. Zuckerberg additionally argued that Fb spent much more on analysis and security than bigger firms akin to Google, Apple and Microsoft.
He assured staff that Fb would ultimately come out for the higher.
“The trail to the long run shouldn’t be easy, proper? It’s not this, like this straight line,” Mr. Zuckerberg stated. “You realize, typically, you get thrashed.”
Outdoors of the assembly, staff have had livid debates about Ms. Haugen and her claims. Some have argued that Fb ought to invite her to talk at a companywide assembly, in keeping with messages considered by The Occasions. One stated that her testimony was a “wake-up name” for Fb that felt lengthy overdue.
However different employees questioned Ms. Haugen’s motives, her background and her credentials. In a single inner message, an worker stated Ms. Haugen was “clueless.” Some stated she lacked technical information.
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